Hello Alice Support

Table of Contents:

• Key Dates
• Who has access to this Boost Camp?
• What email should I be using throughout the program?
• What if I want to receive emails to a different email address?
• What if my co-founder or another member of my team wants to attend a workshop session or take advantage of a Boost Camp offering?
• Where should I go to participate in Boost Camp each day?
• Where should I go to complete each week’s assignment?
• When are the live webinar sessions and are they recorded?
• Can I participate via an app on my phone?
• Who will be leading this Boost Camp?
• What will I learn?
• What is the Hello Alice Business Health Score™ Assessment?
• How often can I take the Business Health Score™ Assessment?
• What if I have an additional question about my application or the Boost Camp program?
• Is participation important?

 

Key Dates:

• October 9, 2024 - December 31, 2024: Boost Camp Timeline (12 weeks)
• October 9, 2024: Weekly Content Begins
• October 16, 2024: First Webinar Session
• November 20, 2024: Second Webinar Session
• December 4, 2024: Office Hour Session
• December 18, 2024: Third Webinar Session

 

Who has access to this Boost Camp? 

The 484 small business owners selected for the Wells Fargo Equitable Access Boost Camp program.

 

What email should I be using throughout the program? 

Throughout this program, it’s critical to use ONLY the email associated with your Hello Alice profile (the email you use to log into HelloAlice.com). We will use this email to update you on Boost Camp educational resources, invite you to events, and monitor your participation and progress. 

 

What if I want to receive emails to a different email address? 

You will need to update your email in your Hello Alice account. Below you will find instructions for how to update the email address based on the login method used for your account.

• If you login to Hello Alice using the email/password method: Login in to your Hello Alice.com account, click on your profile picture, go to “Account Settings,” update your email, and click the “change email” button to save. 
• If you login to Hello Alice using the Google, Facebook or Apple icon: Please email alice@helloalice.com as you will not be able to change the email yourself in Account Settings.

Should you need additional support to complete your email update, please email alice@helloalice.com.

 

What if my co-founder or another member of my team wants to attend a workshop session or take advantage of a Boost Camp offering? 

They will need to log into your account via the email associated with your Hello Alice account. 

 

Where should I go to participate in Boost Camp each day? 

Everything will be run within the dedicated Wells Fargo Boost Camp spaces within the virtual Hello Alice Community. To access, join or log into the Hello Alice Community using your Hello Alice credentials. Once inside, find the Wells Fargo Equitable Access Boost Camp group in your left-side navigation. 

Community Links:

• Hub
• Sessions
• Directory

 

Where should I go to complete each week’s assignment?

The weekly lessons are emailed to the email address associated with your Hello Alice account. The lessons are also shared in the community. The weekly lesson emails and community posts will include a link to that week’s lesson on the Hello Alice platform. Be sure to click the “Finish” button at the end of each lesson.

For lessons that have worksheets or exercises, there is no need to turn these assignments in. These are for your individual knowledge and growth only. 

 

When are the live webinar sessions and are they recorded?

There are four webinar sessions spread out over the 12 weeks of boost camp. For more information on the specific sessions, please visit the Sessions section of the community.

The webinar sessions are hosted on Zoom. You will be auto-registered for the sessions, and you will receive an invite from Zoom along with reminder emails leading up to each session. You can also visit the Sessions section of the community to get the direct Zoom link.

All webinar sessions are recorded and posted in the community within 48 hours of the session date. The post will include the recording, along with the chat, and any materials that were presented during the session.

 

Can I participate via an app on my phone? 

Yes, the virtual Hello Alice Community is hosted through a platform called Circle. You can download the Circle app and log in using the email and password associated with your Hello Alice account to access the Hello Alice Community and dedicated Creative Business Boost Camp spaces. However, please keep in mind that the app is Circle's app, not Hello Alice's app. Moreover, instructions and reminders are not always optimized for mobile-app use. ➡️ Download Circle's iOS app here. ➡️ Download Circle's Android app here.  

 

Who will be leading this Boost Camp? 

An experienced member of Team Hello Alice will lead every element of Boost Camp. Each session will be led by a Hello Alice small business expert, all of whom have extensive, firsthand knowledge of business strategy and growth. 

 

What will I learn? 

Experts have curated your Boost Camp curriculum to guide your growth. It will touch on three main elements (foundations, growth, and financial health) that build upon one another to put your business in an optimal place for success. 

 

What is the Hello Alice Business Health Score™ Assessment?  

This unique tool provides invaluable insights into the overall health of your business, focusing on aspects such as financial management, business management, and credit score. It offers a comprehensive view of your business's current state, highlighting areas of strength and those needing attention. The insights gained can guide your business strategies and help set realistic goals.

 

How often can I take the Business Health Score™ Assessment?  

We recommend completing the assessment at the start and completion of your Boost Camp program. 

 

What if I have an additional question about my application or the Boost Camp program? 

Please email alice@helloalice.com and a team member will be able to help you. You may also send a direct message to your Boost Camp facilitator directly through the virtual Hello Alice Community. 

 

Is participation important? 

Taking the time to focus on the bigger picture and engaging in this program can help you narrow in on what you need to do to grow and gain the knowledge and support to make it happen! Additionally, we will be selecting top participants (Boost Campers who actively engage in discussions, attend sessions, and share their own content) for exclusive opportunities, including business features that can significantly boost your business's visibility and recognition!