Articles
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Can I receive a mailed check?
We recommend setting up electronic payments in Bill.com to ensure timely receipt and to avoid common issues with mailed checks, such as address errors or non-delivery. These issues can cause delays...
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Why do I need a Bill.com account to receive my grant payment?
A Bill.com account is required to securely collect your payment details. Bill.com allows you to safely enter your bank information, enabling our team to securely process your payment while providin...
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When will I receive my grant payment?
Your grant payment will be processed on the date specified in your notification email. The availability of funds depends on your financial institution and may take up to 5 business days in some cases.
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Did you receive my completed DocuSign?
Upon completion of your paperwork, we received a confirmation, as did the email you provided on the paperwork. If anything additional is required, our team will reach out to you.
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How can I update my information on the recipient announcement page?
Please use the link below to submit any changes to the information displayed on the recipient announcement page. Kindly note that we cannot accept this information via email or through our Customer...
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Why is my website not working on the announcement?
To display your website correctly, it must be in the www.example.com format; other formats may not work. Please use the link below to submit any changes to the information displayed on the recipien...
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Can you resend the DocuSign Confirmation email?
Unfortunately, this cannot be resent. If you need a copy of your completed documentation, our team will provide it, but this can take up to 5 business days to be received.
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What are the photo guidelines for the recipient announcement page?
While a professional photo is ideal, it's not required. You're welcome to provide a photo of yourself that doesn't include other individuals or logos unrelated to your business. A good headshot can...
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Why is there no vendor connection request in my bill.com account?
You will receive the connection request closer to or on your payment date. Should anything change, our team will follow up with you directly.
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Did you receive my PNI?
If you followed the bill.com instructions as directed, our team has received your information and will connect with you should anything further be needed.
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Can I update my bank info in bill.com?
The vendor connection in bill.com will not take place until closer to (or on) the distribution date. You can still update your bank information by following the steps in the add a new account guide.
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