Support Frequently Asked Questions

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  • Do you have a phone number I can contact?

    We don’t offer phone support at this time. For any questions, please send us an email at, and we’ll get back to you as soon as we can!

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  • Hello Alice Password Requirements

    Hello Alice account password must meet the following requirements:  At least 8 characters in length Contain at least 3 of the following 4 types of characters: lower case letters (a-z)\n upper cas...

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  • How do I change my email address under my account?

    To change your email address, please go to account settings and enter in the new email for your Hello Alice account under the Change Your Email Address section. After entering the new email address...

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  • How do I change my password?

    To change your account password, please go to your account settings and click Change Password.

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  • How do I delete my account?

    We’re sorry to see you go! If you would like to delete your account, please go to account settings and click Delete Account.

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  • How do I reset my password?

    You can reset your password by visiting and clicking the Login link in the upper right corner. From here, click the Reset your password link at the bottom to trigger a passw...

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  • How do I upload or change my profile picture?

    To upload or change your profile picture, please log in to your Hello Alice profile, and click Edit Profile. Then, click Upload Image. After uploading your image, click Save Profile.  

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  • I’m having difficulties logging in to my account. Can someone assist?

    Please email us at to be connected to our support team.

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  • I’m having technical difficulties completing my application. Can someone assist?

    Most issues can be resolved by clearing your browser’s cache and cookies. If you continue to experience technical errors, please email us at with a detailed description of the ...

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