Credit Card FAQs

Get answers to questions related to our Hello Alice Small Business Mastercard.

An illustrated image of Ziggy running past a directional sign

Hello Alice Small Business MasterCard FAQs

  • Do payments get reported to business credit bureaus?

    Yes, payment history will be reported to the business credit bureau, Dun & Bradstreet.

    Read more

  • How can I do a Balance Transfer?

    You can do the balance transfer anytime in the first six (6) billing cycles by calling FNBO with 0.00% introductory APR for the first six billing cycles. After that, your APR for new balance transf...

    Read more

  • I have multiple businesses with unique EINs. Can I apply for each of my businesses?

    Yes, however due to the individual guaranty on small business, the personal credit would be pulled each time. Since this is a personally guaranteed card, the approved applications would all use an ...

    Read more

  • Is my personal or business credit checked?

    The Hello Alice Small Business MasterCard is a personally guaranteed card and the credit inquiry is based on personal credit. Payment history made to this card will be reported to the Business Cred...

    Read more

  • What are the qualifications for the Hello Alice Small Business Mastercard?

    We evaluate a number of different elements, attributes, and custom models, not just a FICO credit score and take them all into consideration when making the qualification decision. Decisions and of...

    Read more

  • What do I do if I've had my card lost or stolen?

    If you believe your Hello Alice Small Business Mastercard® has been either lost or stolen, please contact us immediately by calling our Hello Alice Small Business Mastercard® Support Line at 1-855-...

    Read more
See all 14 articles

Hello Alice Small Business Mastercard Account Management

  • How to Add a "Pay From" Account for my Small Business Mastercard

    To make a payment to your Hello Alice Small Business Mastercard from your Hello Alice account, you must have at least one bank account added as a "funding account". Once a funding account has been ...

    Read more

  • How to Make a Payment

    After you verify/link your card to your Hello Alice account via the dashboard widget, you can view and manage your Hello Alice Small Business Mastercard account summary information. Click here for ...

    Read more

  • How to Verify/Link Your Card to Your Hello Alice Account

    Once you receive your Hello Alice Small Business Mastercard, you will need to verify your card so it is linked to your Hello Alice account. 1. Login to your Hello Alice account  2. Click the Verify...

    Read more

  • What impact does closing my Hello Alice Small Business Mastercard have on my credit?

    We would not be able to directly speak to the impact at the individual user level as there are many contributing factors. However, we can share a link with you that will provide you more informatio...

    Read more