Support
Troubleshooting
Fixes for common issues — signing in, slow chats, your health score, and pages that won't load.
Common issues
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I can't sign in
If you're having trouble signing in: Double-check your email and password. Use the password reset option if you're not sure of your password. Clear your browser's cache and cookies, or try a differ...
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My chat isn't responding or is slow
If Ask Your Board is slow or not responding, try these steps: Wait a moment and send your message again. Refresh the page. Your recent conversations are saved, so you won't lose your chat — you can...
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My advisor used multiple voices or referred me elsewhere
This is normal — it's your board working the way it's meant to.Hearing from more than one advisor. Different questions call for different expertise, so your board brings in whoever fits — for examp...
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My Business Health Score didn't update
Your Business Health Score is built from your profile and business data, so a change only affects your score once it's saved as part of that data. If your score didn't change after you made updates...
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A page is blank or won't load
If a page is blank or won't load: Refresh the page. Clear your browser's cache and cookies, or try a different browser or device. Make sure your browser is up to date. If the problem continues, ema...
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Contacting support
Need a hand? Email our support team at alice@helloalice.com and we'll get back to you as soon as we can. We don't offer phone support at this time.For certain requests, it's faster to reach the rig...
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